FAQs
Designers Terracotta Collection by Sheetal

1. What are the Product categories Designers Terracotta Collection by Sheetal do?
Our collection features handcrafted Terracotta products, Home Furnishing products, Floor coverings, Furniture and other Décor Products designed with artistic finesse and rooted in traditional Indian craftsmanship. Each piece is unique, celebrating raw textures, earthy tones, and sustainable materials.
2. Are your products handmade?
Yes, all our products are 100% handcrafted by skilled artisans. Variations in color, shape, or finish are natural and part of the handmade charm.
3. Can I customize a product?
We do offer limited customization on select products. For custom size, color, or finish, please contact us via email or phone before placing your order.
4. Do you offer bulk orders for gifting or interior projects?
Absolutely! We cater to bulk and bespoke orders for interior designers, architects, corporates, and events. Get in touch with us for personalized solutions.
5. How do I care for Terracotta items?
  • Keep them in dry indoor spaces.
  • Clean with a soft, dry cloth. Avoid using water unless specified.
  • For vases, if using water, ensure they are glazed or waterproof from inside.
  • Avoid direct sunlight and moisture to preserve longevity.
6. Do you ship across India?
Yes, we ship pan-India. Delivery timelines may vary based on location and product availability. Tracking details are shared once your order is dispatched.
7. Do you ship internationally?
Yes, we ship globally. Delivery timelines and shipping charges may vary based on location and product availability. Delivery charges are separate from prices mentioned on the site and calculated based on your location.
8. What is your return or refund policy?
We follow a strict No Refund / No Exchange policy as our items are handmade and made-to-order. However, if your order is damaged during shipping, notify us within 48 hours with clear photos for assessment.
9. How long does it take to receive my order?
Since most of our pieces are made to order, please allow 7–15 business days for production, plus shipping time. We'll keep you updated via email.
10. How can I contact you?
You can reach us at:
📧 info@designersterracotta.com
📞 +91 180 4083636
Or through our Contact Us page.